Service Standards

Standards for Child Care Work

Deans Court Chambers aim to provide the highest standards of advocacy, advice and service. Members of Chambers and Staff are committed to providing an approachable, efficient and professional service to our clients. The needs of our clients are paramount.

Court Appearances

When you contact Chambers to book Counsel, either by telephone or letter, we will inform you if Counsel of your choice has an existing commitment and may not be available. Deans Court Chambers offers strength in depth and will therefore be able to offer you Counsel of similar expertise and experience as an alternative. If we cannot provide acceptable cover we will, should you wish us to do so, assist in finding Counsel.

Fees

Our fees are based upon the following

• The seriousness of the case.
• The complexity of the case.
• The value and importance of the case.
• The seniority of Counsel.
• The work involved in the case.
• The degree to which Specialist Knowledge is required.
• The length of the case and commitment involved.
• Travelling/expenses incurred.

Fees estimates can be provided on request once the Brief/Instructions have been received.

Quality Service

In order to provide our clients with a high quality and excellent service, Deans Court Chambers have adopted Practice Management Standards. These standards are available on request, or you can view them on our web-site.
We believe that our clients’ interests should be promoted by the whole of the legal team and endeavour to conduct all work on the basis of co-operation and trust. In order for us to become an effective member of the team, and provide the best service, we need help from those instructing us.
It is vital to the smooth and effective handling of a case that we have sufficient time to prepare. I am sure that you will agree that complex cases involving large quantities of documentation require considerable preparation, whether for a hearing, conference or paperwork. It is, therefore, important that Instructions are sent, which give ample time for preparation.
We would like to draw you attention to the effects of the Practice Direction issued in the Family Division on 10 March 2000. The Practice Direction applies to:

• All family cases issued in the High Court and Royal Courts of Justice whatever their length, and in the County Court before Circuit or District Judges where the time estimate is half a day or more

The Direction requires that a paginated and indexed bundle of documents be provided in every case, which falls within the criteria set out above. The responsibility for the preparation of the bundle fall to the party in the position of Applicant at the hearing. The bundle must follow the order described in Section 2.1 of the Practice Direction. The bundles which should be placed in a ring binder or lever arch file (limited to 350 pages in each file) and should be agreed if possible. It should be lodged two clear days in advance of the hearing.
The following documents should be provided with the bundle:

• A summary of the background to the hearing limited, if practicable, to one A4 page;
• A statement of the issue or issues to be determined;
• A summary of the order or directions sought by each party;
• A chronology if it is a final hearing or if the summary of the background is insufficient
• Skeleton Arguments as may be appropriate , with copies of all authorities relied on.

A specific bundle must be provided for each hearing. After each hearing, which is not a final hearing, the party responsible for the bundle should retrieve it from the court. The bundle with any additional documents should be re-lodged for further hearings.
In order to comply with the Practice Direction and to fulfil our commitment to you, the client and the Court, we ask that the following matrix be used for delivery of Briefs in advance of a hearing.
Any breaches of the Practice Direction will and has already resulted in a wasted costs order being made and costs disallowed.
In order to comply with the above Practice Directions and procedures and to fulfil our commitment to you, the lay client and the court, we ask that you that the following time limits be observed for the delivery of briefs and instructions.

Time limits for delivery of Briefs

	ELH < 1 day	ELH 1-3 days	ELH 3-10 days	ELH 10-28 days	ELH > 28 days
QC	10 days	10 days	10 days	28 days	8 weeks
Junior Counsel	5 days	5 days	10 days	21 days	6 weeks

We would also ask that you

• notify us of a hearing date as soon as possible, in order to ensure Counsel of your choice is available
• notify us, as early as possible, if a hearing is unlikely to be effective

Time limits for the delivery of paperwork

Our commitment to you: -
We will acknowledge receipt of your instructions in writing and, wherever possible, these instructions will be placed before Counsel on the day of delivery.
Unless another dead-line is agreed with you, and except in unavoidable circumstances, the following standards should apply.
Opinions will be completed within 20 working days of receipt within Chambers.
All other pleadings will be completed within 10 working days of receipt within Chambers.
If we realise that it will not be possible to return an item of work within the time-scales above, we will notify you as soon as possible.

Urgent paperwork

If a matter is to be dealt with urgently, it would assist us if this could be clearly marked on the backsheet of instructions and in any covering letter with the date work is required being highlighted

Instructions to prepare documentation

If Counsel is requested to prepare any documentation which requires filing and serving in accordance with the above Family Proceedings Rules we also ask that separate instructions be delivered and, in the case of preparation of documentation, not less than 10 working days before any documentation is due to be so filed and served.

Conferences

We ask that, wherever possible, instructions be delivered no less that 10 working days before the conference.

Prompt Payment

When Briefs/Instructions are returned, an up-to-date fee note should be attached to the papers with a note of the work completed by Counsel.
Payment of Counsel’s fees is required in accordance with the Bar Council’s Code of Conduct, save where there is prior agreement to the contrary. We would ask, therefore, that, in order to provide an efficient and economical service, prompt payment be made of outstanding fee-notes.

Conflicts of Interest

Any conflicts of interest will be identified as soon as possible and brought to your attention.

Feedback

Deans Court Chambers welcomes feedback from our clients. We believe sustained quality and excellence is only achieved by continuous improvement, we will, therefore, strive to improve the service we provide to our clients. A client satisfaction survey is available on our web site www.deanscourt.co.uk

Complaints

If you have cause to make a complaint, this complaint should be addressed to the Senior Clerk, who will investigate the matter in conjunction with the Head of Chambers and respond within 14 days.

Equality Code

Deans Court Chambers is an equal opportunities set.

Data Protection

All members of Chambers are registered under the Data Protection Act.