Our aim is to provide an excellent service always. But if you have a complaint, please let us know as soon as possible.
If you wish to complain informally, you should telephone the barrister concerned or any member of staff. Your complaint will be logged. We will ask you if you wish to make a formal complaint.
If you wish to make a formal complaint, we will appoint someone to contact you about your complaint. This will normally be the senior clerk. (If your complaint is about the senior clerk, the head of chambers will contact you about your complaint.)
- The person who contacts you will ask for details about your complaint.
- He or she will write to you within 7 days to notify you when you can expect to hear further from us.
- We will investigate your complaint promptly. The person who investigates your complaint will be different from the person about whom you are complaining.
- We will tell you whether we have found that your complaint was justified or not. If your complaint is justified, we will tell you what remedial action we will take.
If you are unwilling to use our complaints procedure, or if you are not satisfied with the outcome, you may ask for independent assessment and conciliation. Alternatively, you may take your complaint to the Legal Ombudsman at:
PO Box 6806